Shipping policy
DEV Traffic Systems
An assumed name of DEV Construction Corp.
This Shipping Policy applies to orders placed directly through devtrafficsystems.com.
Order Processing
Orders are processed after payment authorization and order verification. Processing time may vary depending on the product, order quantity, availability, destination, and shipping method.
Transit or delivery estimates shown during checkout begin after the order has been processed and transferred to the carrier.
Small Parts and Replacement Components
Standard parcel shipping rates apply to eligible replacement LED modules, visors/shades, bundles, and other qualifying small products.
Current shipping options and charges are displayed during checkout. Where available, qualifying orders may receive free standard shipping based on the order value.
Expedited shipping charges, when offered, are displayed separately during checkout.
Arrow Boards and Large Equipment
The DEV Traffic Systems AB25-2.5X5 Arrow Board is offered with standard shipping included to eligible destinations within the shipping zone shown at checkout.
The included shipping applies to standard delivery only. Special delivery requirements requested by the customer—including expedited service, inside delivery, restricted-access delivery, liftgate service, appointment delivery, redelivery, address corrections, or other additional carrier services—may result in additional charges when applicable.
Future large or oversized equipment may have different shipping terms, which will be identified on the applicable product listing or during checkout.
Delivery Times
Delivery and transit times are estimates unless expressly guaranteed.
Actual delivery may be affected by carrier operations, weather, holidays, transportation disruptions, destination, product size, availability, or circumstances outside the reasonable control of DEV Traffic Systems.
Shipping Addresses
Customers are responsible for providing an accurate and complete delivery address.
Please verify the shipping address before completing an order, particularly for large equipment.
Additional costs resulting from an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts, or customer-requested address changes after shipment may be the customer's responsibility where permitted by applicable law.
Receiving Large Equipment
Customers receiving arrow boards or other large equipment should inspect the shipment promptly upon delivery.
If the packaging or equipment shows visible damage:
- Photograph the shipment and packaging.
- Photograph the damaged area of the product.
- Retain the packaging and shipping materials.
- Note visible damage with the carrier when reasonably possible.
- Contact DEV Traffic Systems as soon as reasonably possible.
Do not discard damaged packaging until the shipping issue has been evaluated.
Prompt notification helps us document transportation damage and work with the applicable carrier.
Lost, Delayed or Damaged Shipments
If an order appears lost, is significantly delayed, or arrives damaged, contact DEV Traffic Systems with your order information.
We may request photographs, delivery information, packaging photographs, or other information reasonably necessary to investigate a shipping claim.
Depending on the circumstances, resolution may involve the carrier and may include replacement, replacement components, repair arrangements, refund, or another appropriate remedy.
Refused and Undeliverable Shipments
If a shipment is refused or returned because of an incorrect address, inability to complete delivery, or another circumstance attributable to the customer, actual transportation and related carrier charges may be deducted from any applicable refund where permitted by law.
This provision does not apply when a customer reasonably refuses delivery because the shipment is materially damaged or incorrect.
Multiple-Product Orders
Products within the same order may ship separately depending on size, availability, fulfillment requirements, and carrier.
Receiving one package does not necessarily mean the entire order has been delivered.
Geographic Availability
Products may be available only to destinations supported by the shipping options shown during checkout.
Orders requiring delivery outside our available shipping areas may require a separate shipping quotation or may not be accepted.
Returns
Return transportation and refunds are governed by the DEV Traffic Systems Refund Policy.
Contact
DEV Traffic Systems
An assumed name of DEV Construction Corp.
1334 Brittmoore Rd, Suite 1000D
Houston, TX 77043
Website: devtrafficsystems.com